nella

Free delivery on orders above 500 000 UZS           Shipped in 24-48 hours           French Menstrual Lingerie
Free delivery on orders above 500 000 UZS           Shipped in 24-48 hours           French Menstrual Lingerie
Free delivery on orders above 500 000 UZS           Shipped in 24-48 hours           French Menstrual Lingerie
Free delivery on orders above 500 000 UZS           Shipped in 24-48 hours           French Menstrual Lingerie
Free delivery on orders above 500 000 UZS           Shipped in 24-48 hours           French Menstrual Lingerie

Terms and Conditions

1. Overview

Website Operation
This website is operated by Nella LLC. Throughout the site, the terms “we,” “us,” “our” and “the company” refer to Nella LLC. By accessing and using this site, you agree to the terms, conditions, policies, and notices outlined here. Please read these terms carefully, as they govern your rights and responsibilities while using the site.

Company Legal Information
Nella LLC is a limited liability company, with a share capital of USD 1,000, registered number 2492019, with registered office at 3 Bustansaroy street, Samarkand city-140100 (Uzbekistan). Its Taxpayer Identification INN: 311399178.
Nella LLC specializes in the online sale of menstrual and women’s underwear. We own and manage the Nella Lingerie website (available at nella-lingerie.com), where customers can browse and purchase our products.

2. Definitions

For the purpose of these Terms, the following definitions apply:

  • Article: Refers to any reusable period panties or other items sold on the Site.
  • Buyer: Any individual or entity making a purchase of Articles through the Site.
  • General Terms and Conditions of Sale: The present terms that govern the relationship between the Company and the Buyer for the sale of products.
  • Party(ies): Refers to the Company and/or the Buyer, depending on the context.
  • Site: The Company’s website through which Articles are sold and information is provided.
  • Company: Refers to the entity responsible for the sale of reusable period panties or other items sold on the Site.

3. Introduction to Terms and Conditions

General Terms and Conditions of Sale (“Terms”)
These Terms govern all sales made through the Company’s website (“Site”). By accessing or using the Site, and placing an order, you agree to fully comply with these Terms. The Company reserves the right to update or modify these Terms at any time without notice. Changes become effective immediately upon posting on the Site, and it is your responsibility to review them periodically. Continued use of the Site after updates signifies acceptance of the modified Terms.

These Terms also govern the use of nella-lingeris.com and any sales between the customer and the Company operating the Site. They apply to all users, including browsers, vendors, customers, merchants, and content contributors. By placing an order on nella-lingeris.com, you confirm that you have read and accepted the Terms. Once your order is confirmed, your acceptance of these conditions is finalized.

You agree to use our products for personal use only; resale or rental is strictly prohibited. Please ensure you review these Terms before placing your order, as the version in effect during your visit or order will apply.

4. Accuracy, Completeness, and Timeliness of Information

We do not guarantee that the information on this site is accurate, complete, or current at all times. The content is for general information purposes only and should not be solely relied upon for decision-making. We recommend consulting primary and up-to-date sources before making decisions based on the material here. Any reliance on this information is at your own risk.

Historical information on the site is provided for reference and may not be current. We reserve the right to modify the content at any time, without obligation to update it. It is your responsibility to monitor any changes to the site.

5. Acceptance

Acceptance of Terms
By confirming an order on the Site, the Buyer accepts these Terms. This acceptance is confirmed by the Buyer’s online submission of payment details and final validation of the order. By completing these steps, the Buyer acknowledges having read and agreed to the Terms in full.

The provision of the Buyer’s credit card number or payment via PayMe, along with the final order validation, serves as:

  • Proof of the sums owed by the Buyer;
  • An electronic signature, signifying acceptance of all transactions completed.

Any conditions differing from those outlined in these Terms, including any proposed by the Buyer, are excluded unless explicitly agreed to in writing by the Company.

6. Placing an Order

To place an order on the Site, the Buyer must:

  • Select the desired items and add them to the cart.
  • Provide personal information, including a valid delivery address.
  • Review and accept the Terms by checking the designated box.
  • Select a payment method and confirm the payment.

Upon order confirmation, the Buyer will receive a confirmation email containing the order summary, shipping address, and payment receipt. Please note that once the confirmation email is sent, the Company cannot guarantee cancellation of the order. If modifications or cancellations are needed, contact us as soon as possible at hello@nella-lingerie.com. The Company reserves the right to refuse any order for legitimate reasons, such as stock shortages or technical issues.

7. Products

The products available on the Site include reusable period panties, related items, and any other goods the Company offers for sale. Each product is described in detail and accompanied by images to accurately reflect its design, function, and characteristics. However, slight variations in color or appearance may occur due to screen settings or production processes.

All products are subject to availability, and the Company reserves the right to modify or discontinue items without notice. All purchases are governed by the General Terms and Conditions of Sale, and products are sold and shipped by Nella LLC or its service providers, within available stock limits.

8. Price

Prices for each Article are displayed on the Site in UZS and include VAT where applicable, in compliance with Uzbek law. Shipping fees are calculated separately and will be displayed before the final checkout. The Company reserves the right to modify its prices at any time, but the Buyer will be charged the price indicated at the time of order confirmation.

9. Payment

Payment for orders is made online via secure payment systems, which may include credit card, Payme, or other methods provided on the Site. Payment is due in full at the time the order is placed. The Company ensures that all payment information is securely encrypted to protect the Buyer’s data.

10. Data Security and Confidentiality

The Company is committed to protecting customer privacy. All personal data collected during transactions—such as connection, profile, and payment details—is used solely for processing orders, delivering products, and communicating with the Buyer regarding the transaction.

Payment data is encrypted and transmitted securely. The Company does not share or sell personal data to third parties, except as required by law or for order fulfillment through trusted service providers. In some cases, personal data is shared with third-party companies for:

  • Payment processing
  • Managing publicly visible comments

Users have the right to access, rectify, restrict the use of, request portability of, or delete personal data and cookies at any time. For any requests, please contact customer service.

11. Delivery

Articles are delivered to the address provided by the Buyer at the time of order. The estimated delivery time and cost are presented during the checkout process. The Company strives to ensure timely delivery but cannot be held responsible for delays caused by shipping carriers or unforeseen circumstances. It is the Buyer’s responsibility to ensure that the delivery address is accurate and complete. If the delivery address is incorrect or incomplete, and the package is returned, the Buyer will be responsible for any additional shipping costs to resend the package.

Upon receiving the package, the Buyer must inspect it for any damage. If the goods are damaged, the Buyer should refuse the package.

12. Retention of Title Clause

Ownership of the products remains with the Company until the Buyer has paid the full price of the order. In the event of non-payment, the Company reserves the right to reclaim the products at any time.

While the sale is firm once both parties agree on the product and price, the Company retains ownership of the goods until payment is fully completed. If the goods are damaged, lost, or stolen after delivery, the Buyer assumes full responsibility for the consequences.

13. Force Majeure

The Company is not liable for delays or failure to meet obligations due to circumstances beyond its control (“force majeure”), including but not limited to natural disasters, strikes, government actions, wars, or external disruptions. The Company will promptly notify the Buyer and take reasonable measures to resolve the situation.

Force majeure may include natural disasters, government actions, strikes, wars, transportation disruptions, or other incidents beyond the reasonable control of the Company. If such an event prevents the Company from fulfilling its obligations under the General Terms and Conditions of Sale, the performance of those obligations will be suspended for as long as the force majeure event continues.

14. Limitation of Liability

The Company strives to ensure that all information on the Site is accurate and up-to-date. However, the Company cannot be held liable for errors, inaccuracies, or omissions in the content. Additionally, the Company is not responsible for any damages arising from the use of the Site, including direct, indirect, incidental, or consequential damages.

In the event of a dispute, the Company will work with the Buyer to resolve the matter amicably. If a resolution cannot be reached, the dispute will be subject to the laws of Uzbekistan and heard in the courts of Samarkand city.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Uzbekistan. Any disputes arising from or relating to these Terms shall be resolved by the competent courts of Uzbekistan. The Buyer agrees to submit to the jurisdiction of the courts of Samarkand city for any legal proceedings relating to these Terms or the sale of products through the Site.

16. Contact Information

If you have any questions about these Terms or the products sold on the Site, you may contact us at hello@nella-lingerie.com or through the contact form on our website.